Hello. How can we help?

Open Your orders to see each order's status and expected arrival date. When it ships, we email you the courier and tracking number. You can also use Track a parcel with your order number and email, without signing in.

Each product page and the checkout show an arrival date for your PIN code, based on that item's real dispatch time. Components usually dispatch in 4–6 business days, as many are sourced from Indian distributors after you order. Printed kits and custom prints are made to order. See the shipping policy.

Delivery charges depend on weight and destination, and are shown at checkout before you pay. Orders under ₹500 also carry a ₹99 small-order handling fee, shown in the cart.

Yes, for a full refund, before it ships. Open the order in Your orders and choose Cancel order; a payment is refunded to your original payment method. Once we've started preparing it (or printing a custom part), contact us with your order number instead.

Tell us within 48 hours of delivery (or of the expected delivery date), with photos if it's damaged: [email protected] or +91 97247 81860. We'll replace or refund it, or file a claim with the courier.

Unused items in their original packaging can be returned within 7 days of delivery. Open the order in Your orders and choose Request a return. We review requests within 2 business days and email you the next steps.

Once we receive and check the item, the refund goes back to your original payment method within 5–7 business days.

Custom 3D prints made to your file and made-to-order printed kits (unless they're defective or wrong), used batteries, and items damaged by incorrect wiring or use. Full details are in the returns & refund policy.

Tell us within 48 hours of delivery, with photos. We'll replace, reprint or refund it, including shipping.

Payments are processed securely by Razorpay, and the available methods are shown when you pay. We never see or store your card details.

Open the order in Your orders and try paying again. If money left your account but the order still shows as unpaid, the bank usually reverses it automatically within a few days. If not, contact us with the order number and payment reference.

Once an order is invoiced, an invoice link appears at the top of the order page in Your orders.

Ask it under Customer questions & answers on the product page. We answer from the manufacturer's datasheet and email you when it's answered.

Use Write a review under Customer reviews on the product page, or see your delivered purchases in Your reviews. You can add up to 3 photos; we remove location and camera data from them. Reviews appear once we've checked them.

Yes. Paste SKUs and quantities into Quick order and they all go into your cart. You can also keep parts lists for your builds in Your lists (use Add to list on a product), share a list by link, and add a whole list to the cart.

Yes, for larger quantities, labs and schools. Contact us with the products and quantities.

Enter your email on the sign-in page and we'll email you a one-time code. There's no password to remember.

Add, edit or remove saved addresses in Your addresses. At checkout you can pick a saved address or add a new one.